Privacy Policy

Effective Date: July 2026

We know you hate spam, and honestly, so do we. When you trust us with your personal details to ship a sensor kit to your doorstep, or share a confidential prototype idea for your business, we take that trust extremely seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how we protect it, and what rights you have over your own data.

1. Information We Collect

We only collect what we absolutely need to get the job done properly. Depending on how you interact with us, we may collect different types of information:

A. When You Purchase Hardware (E-Commerce)

If you order components like Arduino boards, ESP32 modules, sensors, or motor drivers from our online store, we collect your full name, phone number, email address, and shipping address. This is essential for our courier partners to deliver your package safely and for us to send you order confirmations and tracking details.

B. When You Hire Us for a Custom Project

If you commission a custom robotics system, AI integration, IoT dashboard, or Final Year Project (FYP), we may collect additional technical information such as project requirements, design files, circuit diagrams, software specifications, and any reference documents you share with us during the consultation phase.

C. Automatically Collected Data

Like most modern websites, smbrobotic.com may automatically collect basic analytics data such as your IP address, browser type, operating system, and pages visited. This helps us understand how visitors use our website so we can improve the overall experience. We do not use this data to personally identify you.

2. How We Use Your Information

We use your information strictly for the following purposes:

• Processing and shipping your hardware orders through our trusted courier partners.
• Communicating project updates, delivery timelines, and technical milestones for custom engineering work.
• Sending order confirmations, invoices, and tracking information via email or WhatsApp.
• Improving our website functionality, product listings, and overall user experience based on aggregated analytics.

We will never use your email or phone number to send unsolicited marketing messages or spam. If we ever introduce a newsletter, it will always be opt-in only.

3. Your Project Ideas Are Completely Confidential

This is perhaps the most important section for our engineering clients and university students. When you share a unique product idea, a startup concept, or an FYP blueprint with us, that information stays strictly between you and our core engineering team. We do not showcase, discuss, or share your custom project details with any third party without your explicit written permission. Your intellectual property is yours.

4. How We Protect Your Data

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses SSL encryption for all data transmissions. Access to customer data within our team is restricted on a need-to-know basis, meaning only the engineers working on your specific project will see your technical files.

5. Payment Security

We do not store your credit card numbers, bank account details, or any financial information on our servers. All online payments are processed securely through trusted, PCI-compliant third-party payment gateways. We only receive a confirmation of whether your payment was successful or not.

6. Third-Party Sharing

We do not sell, rent, or trade your personal information to any third-party marketers, advertisers, or data brokers. The only external parties who may receive limited information are:

• Courier Partners (TCS, Leopard, etc.): Your name, phone number, and shipping address are shared solely for the purpose of delivering your physical order.
• Payment Gateways: Your payment details are handled directly by the payment processor and are never visible to us.

7. Your Rights

You have full control over your personal data. You may request access to the information we hold about you, ask us to correct any inaccuracies, or request the complete deletion of your data from our records at any time. Simply reach out to us through the contact options below, and we will process your request promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any significant changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.