Shipping & Delivery Policy

Effective Date: July 2026

We know the excitement of waiting for a new ESP32 to arrive, or the anticipation of finally receiving your completed custom robotic system. Here is a detailed breakdown of exactly how we process, pack, and ship your orders so you always know what to expect.

1. Order Processing Time

A. Standard Hardware Orders (E-Commerce)

When you place an order for off-the-shelf components like sensors, microcontrollers, motor drivers, or development kits, our warehouse team picks, inspects, and carefully packs your items within 1 to 2 business days (excluding weekends and public holidays). Orders placed after 5:00 PM PKT are processed on the next business day.

B. Custom Engineering Projects

Custom robotics systems, AI integrations, IoT dashboards, and Final Year Projects are not off-the-shelf items. Development timelines typically range from 2 to 6 weeks depending on the complexity, number of hardware components, and software requirements. The exact delivery timeline is discussed, agreed upon, and documented during our initial free consultation before any work begins. We will never ship or deliver a custom project until it has passed our internal quality assurance and functionality tests.

2. Shipping Methods & Delivery Timeframes

We partner with trusted, nationwide courier services to ensure your hardware reaches you safely:

• We use different Courier : Compnay for reliable and trackable deliveries across Pakistan.

Standard domestic delivery within Pakistan takes approximately 3 to 5 working days after dispatch. Remote areas may take an additional 1-2 days. Shipping charges are calculated dynamically at checkout based on your location, package weight, and dimensions.

3. Order Tracking

Once your hardware order is dispatched, you will receive a confirmation message (via email) containing your unique tracking number. You can use this number to track your shipment in real-time on our dedicated Track Your Order page, or directly on the courier's website.

4. Packaging Standards for Electronics

Electronics are delicate. A single bump can damage a PCB trace or crack an LCD screen. That is why we take packaging extremely seriously:

• All circuit boards and sensitive components are wrapped in anti-static ESD bags to prevent electrostatic discharge damage.
• Items are cushioned with bubble wrap and foam inserts inside sturdy double-walled corrugated boxes.
• Custom-built robotic hardware is packed in reinforced custom packaging with protective foam cutouts to prevent any movement during transit.

5. Damaged or Lost Shipments

In the rare event that your package arrives with visible physical damage (crushed box, broken components), please follow these steps immediately:

• Do not discard the packaging. Take clear photographs of the outer box showing the damage and the item inside.
• Report the damage to us within 48 hours of delivery via WhatsApp or Email with your Order ID and photos attached.
• We will coordinate with the courier partner to file a damage claim and arrange a replacement or refund for the affected items.

If a shipment is confirmed lost by the courier and the tracking shows no delivery, we will either resend the order or issue a full refund at your preference.